With the increase in emphasis over IT infrastructure, right from a small firm to multi-million-dollar organization require some form of technical expertise in order to work on the global IT network seamlessly. Basically, Business IT Support services are provided by an organization who offer IT support to business.
What are the Types of Business IT Support?
Basically, there are three different models which organization can choose from in order to suit their requirements and budget collectively.
- Internal IT: The very basic and easy to understand model if Internal IT. The sector has internal employees of any company purely dedicated to IT support, installation, repair, maintenance, debugging, etc. These are employees acquired by its own company.
- Outsourced: Time and Materials: As the name suggests, anything related to networking and IT is outsourced if any break or bug is reported. The company will hire an individual or a sub-company to look after the problems and provide the required solutions.
- Outsourced: Managed IT Services: These are firms that overlook all the aspects of information technology, software, networking, etc on behalf of a company. This model has various sub-types also.
The Managed IT Services provide 24*7*365 Business IT Support to a company or an organization along with other associated services such as remote and onsite monitoring, data and storage, backup and recovery, so on and so forth.
Benefits Offered by Business IT Support
Also known as Business Tech Support, the firms responsible for providing such services have a great economic and technical impact on the client since there are many benefits of using such services.
- 24*7*365 proactive monitoring and maintenance.
- Mobile device monitoring and desktop monitoring.
- Email archiving and storing backup data.
- Protection against the threat, bugs, and attacks on the system, data, and the workstations.
How to Select the Right Business IT Support
The groundwork is imperative while choosing any Business IT Support also known as Business Tech Support. First, you will have to evaluate the position of your company and it’s requirements that they can outsource to the outside Managed Service Providers (MSPs).
Take a glance at the employee strength, networking and tech support requirements, etc. Once you get the clear picture of what’s happening and what you actually need, you can fish in for the various MSPs available.
- Consider your budget: If you are open to paying whatever the cost may incur, you can have the best of the world’s services at your disposal. But when there is a budget, you’ll have to cut things down to manage the cost.
- Choose the right one: You have evaluated your budget and zeroed in some of the potential vendors. Next step is to select the one who has special abilities than others. The person or the team you hire must offer flexible services without burdening the budget.
- The right fit: People usually hurry in deciding the Business IT Support individual/team due to a number of reasons but that doesn’t seem like logical. An IT infrastructure is dense and divided into various sectors and sections which means there is an expert for each aspect.
If you hurry, you could end up rejecting a fairly competent individual by selecting someone less competent for the job. Choosing the right fit is the key to flawless tech operations.
Certificates make it easier to assess if someone is capable of being genuine or not. You can look for certificates namely Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), Apple Certified Support Professional (ACSP), CompTIA Network+, etc. It is very important to look for genuine customer reviews about providers, and you can compare the services offered and the packages that are charged by different companies.
5 Benefits of Custom Business Software Applications
As companies continue to invest in their technology and processes, it is becoming apparent, one size does not fit all. The same goes for investing in business applications through out of the box software packages, software consultancies or application frameworks. While business owners may choose generic software applications, there are many benefits to developing custom programs. In this post, we will cover how those custom applications can drive growth for your business.
Surely, custom applications have the maximum amount of flexibility. You can program everything just the way that you work. With a completely custom business solution, you have the ability to create any process, workflow or application that your company needs. Moreover, an off the shelf application will have a hard time meeting the level of flexibility of applications design specifically for your processes.
Especially if you have a good team, a custom program will have higher levels of security. Since custom applications are unique to your organization, there is a much lower chance of hackers learning the ins and outs of your software. Compared to mainstream business solutions that cyber criminals can test against, the unique development of your software is less likely to get targeted. Absolutely, a security conscious business that wants to prevent hackers could benefit from custom built applications.
Moreover, custom business systems directly integrate with your existing processes. If you already have other software running for various company departments, it’s easy to keep them. Your custom applications can pull and push data as needed to create the perfect solution for your organizational needs. This makes the integration process easier, giving your company time and resources to grow.
Web Based Management
In addition to integration benefits, custom built systems allow you to build fully web based management tools. According to Unim – Business management system, custom web applications are replacing bloated project management and CRM tools. Best of all, they are accessible to your team members, partners or clients from any web browser. With a custom web-based application, you have full control over what is accessible online.
Custom Is Scalable
Over time, the needs of your business will change. A custom software will support your business growth rather than limit it. Compared to “one-size fits all” software, the capacity to change, automate and scale your software is critical to organizational growth. It will meet the needs of your current business processes while adapting or evolving to the needs of the future as well.
Growth should be a major priority for your business. If so, then integrate custom business systems into your future plans. The flexibility of the technology will allow your employees to work smarter, not harder. Your systems will be more secure while integrating with existing processes. On top of that, custom business apps offer the option for web based access or limitations. Finally, your custom business system will help your business grow now and then adapt to the new needs in the future. Positively, a custom business application can give your company the added resources to accelerate growth.
Blockchain & Cryptocurrencies What’s All the Fuss About
“Blockchain” and “cryptocurrency” are among some of the most-searched terms in Google recently thanks to news about BitCoin’s price surging. Most people don’t have a clue about what these terms are (hence the searches) but they do know that cryptocurrencies are a form of investment like forex. Unfortunately, while the principle is similar because cryptocurrencies are a traded form of currency, the way BitCoin works is completely different to any kind of currency pair that you can find.
To help you out, we’re going to talk about blockchains and cryptocurrencies to help you achieve a better understanding of what it’s all about.
Defining Blockchains and Cryptocurrencies
Let’s start with the basics and explain what these two terms mean.
- Blockchains are essentially digital edgers where transactions in cryptocurrencies are recorded. It’s a form of technology that enables cryptocurrencies to exist in the first place. Think of it as a gigantic database where every single transaction is kept in chronological order. You don’t need to understand how it works if you’re interested in BitCoin or another cryptocurrency, but it’s nice to get a general overview of what it implies.
- Cryptocurrencies are digital currencies that utilize encryption techniques to safely regulate their value and also validate transfers. These cryptocurrencies are independent of banks and they’re generated digitally. Two good examples of popular cryptocurrencies are BitCoin and Ethereum. There are many different advantages to both the currencies and their values fluctuate drastically over the years. Ethereum, for instance, was worth $10 per unit in 2017. Currently, they are quoted at around $800. Ripple is another popular cryptocurrency that has recently grown in popularity.
Now that you have a basic understanding of blockchains and cryptocurrencies, let’s see what the fuss is all about and why it’s making waves in the news.
Advantages of Cryptocurrencies
So why use cryptocurrencies over regular currency? Here are just a couple of the most popular advantages:
- Lower transaction fees. Unlike other currencies, there are lower fees involved when making payments with cryptocurrencies.
- Immediate transactions. Transactions are immediately resolved when using cryptocurrencies unless a third-party is involved.
- No risk of fraud. Cryptocurrencies are completely digital and, unlike paper money, cannot be counterfeited.
- No risk of identity theft. Since your personal information isn’t handed out when making payments with cryptocurrencies (unlike credit and debit cards) you’re not at risk of identity theft.
- Decentralized currencies. Cryptocurrencies are decentralized which means that there isn’t a single source or authority that governs it.
- Universal use. Virtually every country can adopt cryptocurrencies because they are not bound by various rates like exchange rates. They can be universally used as long as a cash system supports it.
Industries That Use Cryptocurrencies
As you might expect, cryptocurrencies are slowly becoming more mainstream and being used in all kinds of different industries. One of the first industries to adopt the use of cryptocurrency is the technology industry. Early uses of cryptocurrencies involved being able to purchase goods on the internet or trade digital items and pay for services. There are now many uses for cryptocurrency on the web, such as being able to make donations with it or accept crowdfunding payment.
Nowadays, the use of cryptocurrency is widespread and marketers are all over it, using social media, blogs, lead generation pages to spread the word. So which industries are using it right now? Some car dealerships offer vehicles for BitCoins and there are even some realtors that accept BitCoin payments. With the use of BitCoin expanding so rapidly, don’t be surprised to see your local coffee shop offering goods for cryptocurrency in a few years or even months.
Here’s some information on two of the most popular cryptocurrencies: Bitcoin and Etherum and why you should take notice of Ripple…
Bitcoin is the world’s first and top cryptocurrency that had gained popularity and a huge increase in value. It was created in 2009 by a person under the alias Satoshi Nakamoto. Its main feature is that transactions can be made without the middle man – meaning that no banks are involved!
You can use Bitcoin to book hotels, pay for Xbox games, and buy furniture. But most of its hype has recently come from people trading it. As of now, its price is $8207.77 whose price used to be past the $10,000 mark in 2017.
Another reason why Bitcoin is amazing is because it can be mined. A person (company or group) can mine Bitcoin through record-keeping and advanced math. This is how it works, when someone sends Bitcoin to someone else, the network records it and then records the other transactions and places them on a “block.”
Miners use powerful hardware and specialized software to convert the blocks into code sequences known as “hash.” Once a new has is made, the miners who found it are awarded in Bitcoin. As of now, miners can obtain 12.5 Bitcoins which worth around $225,000 at this time.
Bitcoin is ranked first because it started new concepts such as “decentralization” and “peer to peer trading.” We would see other cryptocurrencies, such as Ethereum use this concept to help users make apps and trade their currencies at a rate that’s faster than Bitcoin.
Speaking of Ethereum…
Ranked second on our list is Ethereum. Like Bitcoin, Ethereum is running on a public blockchain network. While Bitcoin and Ethereum are completely different in technology, their largest distinction is their difference in capability and purpose.
Ethereum’s blockchain is used to run program code for any decentralized application. Instead of miners obtaining Bitcoin, they receive Ether, the main currency that fuels the network.
Ethereum also has smart contracts, which acts like a self-ran computer program that automatically execute once specific guidelines are met. Since they are running on the blockchain, the code can run without downtime, third party interference, and without censorship.
What makes Ethereum a top cryptocurrency is its ability to let startups create decentralized apps. They can receive funding from other Ether owners to help power their app without the long process of seeking a venture capitalist to invest in them. Ethereum is now priced at $857.70, which we can only expect it to grow due to the development apps on its platform.
Ripple is the third top cryptocurrency on our list. Like other cryptos, Ripple has a distributed ledger network that allows users to help each other validate transactions. This makes it more efficient and faster than traditional centralized authorities.
What stands Ripple apart is its transaction speed. On average, Bitcoin takes about 10 minutes to complete a transaction. Ripple can accomplish this task in under 60 seconds. This makes Ripple more appealing to a mass market, who needs a faster network to help them pay for goods.
Ripple is currently developed by Ripple Labs. As of now, they have of 100 billion XRP available, as its unable to be mined. Ripple’s current price is now $.73, making it the cheapest option on this list.
While other cryptos are used for separating financial transactions from centralized banking, Ripple seems to do the opposite.
To conclude, we believe that each of these cryptocurrencies provides a lot of value into today’s current market. Not only are they bringing in new financial options for users, but their combined technology helps make transactions safer and faster. Ultimately, it will be interesting to see how these cryptocurrencies will act as blockchain technology continues to evolve.
Disclaimer: This post was made to educate users on cryptocurrency. Don’t take it as investment advice.
Proactive vs. Reactive Live Chat: What are the differences?
Why Is Live Chat so Important?
Live chat is an important addition to any company website. It makes things easier for everyone. Without any doubt, live chat benefits both the business and its clients. For many online service providers live chat is an absolute necessity. For others it isn’t, but it still can be a great vehicle toward a successful online presence and increased trust.
User statistics clearly show that live chat increases the credibility of a company, helps build better connection with the clients, provides back and forth interaction with the users. In turn, this feedback helps keep the services relevant and aligned with the customers’ needs and helps resolve any potential issues in a timely manner. Lastly, the modern live chat applications of today provide an invaluable insight in the ways people interact with a web page and about their points of interest.
Compared to email or phone support, live chat brings much greater benefits.
The Differences Between Proactive and Reactive Live Chat
One of the things unique to live chat is the fact that it can be offered proactively to the people visiting your web page. Neither email, nor phone are suitable for such service.
These differences between proactive and reactive chat are significant and should be checked carefully. They can be summed up in a few categories. To find out which offers better customer experience, greater satisfaction and potential for conversion, a statistical analysis must be completed.
First of all, reactive live chat is there when the customers ask for it. Proactive, on the other hand, occurs when the communication is initiated by the chat operator, who offers assistance before the visitor has requested help.
When it comes to speed, things are a bit blurry. Reactive is fast, this much is undeniable; on average, a chat request is addressed within 23 seconds. It is infinitely faster than email and considerably faster than phone, in most cases.
Then again, how do you measure the speed of a proactive chat?.
Reactive chat is good for the customers. They usually remain happy, with an engagement rate around 7.8%.
But things get even better for the proactive chat. The engagement rate is only 2%, but customers approached proactively are 6.3 times more likely to make a purchase than those left to their own devices.
Sounds amazing, does it not?
But there is more. If you use proactive chat together with a reactive chat service, the results will be magnificent. The number of satisfied customers and volume of purchases can increase anywhere from 40% to 100%.
All of this is possible, thanks to a few simple implementations, as the best live chat applications can be put to a good use within hours.
It is important to realize just how valuable live chat can be. It is vital to understand fully how it works and what the different types are.
Once you obtain that knowledge, you can use it and achieve great results for yourself and your business.
No matter what your website looks like, live chat has the potential to increase greatly the customers’ satisfaction and engagement. Check out this awesome live chat infographic for more information.
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